In an attempt to make a simple, managed site for a clients Jewelry Business, we looked to paypal’s shopping cart as a solution to our financial restraints… however, there seems to be a rather large issue.
When making the shopping cart system, there was no ‘continue shopping’ option. When I looked through the manual and documentation, it seems that there’s no option and it should be there by default. I assumed that it may have been:
- An oversight on my part
- An issue with my code customization
Apparently, it’s neither. After 3 failed support calls and emails, Kelly from Paypal made it clear:
Thank you for contacting PayPal. We apologize for the delay in responding to your service request.
In reviewing your site I see that the continue shopping button is working correctly. If you are continuing to have issues with this, please ensure you disable any pop up blockers, and make sure that you are not using a tabbed browser.
Thanks again for writing, and thank you for being part of the PayPal community.
Sincerely,
Kelly
PayPal Tech Support
PayPal, an eBay Company
Pop up blockers disabled, it still doesn’t work… tabbed browsing isn’t the issue here, Kelly has been misinformed. The issue is non-standard code development at play — so what does that mean for my client, and paypal’s financial future? It’s looking grim.
My client will have to jump away from Paypal and look to an alternative source to receive revenue — which means lost revenue for Paypal. As advanced browsers continue to develop and overtake the fall of aging, yet still dominant, IE, Paypal will continue to lose revenue; not only from owners looking for new solutions, but from visitors not able to purchase.
If the current standards are correct, 10% of the US audience is on a tabbed browser, 30% of Europe… how many potential buyers have they lost if 40% of a wordwide audience at any time is online looking to be the next consumer?